I went today to get my first 5000 mile tune up on my 2011 gti and also my trunk was not perfectly straight so I asked them to take a look at it. (maybe a loose screw) and when I went to pick it up they told me they could not do anything about the trunk becuase the rear of the car was all aftermarket body kits. I told them that the only thing aftermarket was the exhaust and I tinted the stock taillights and painted the rear emblem and everything else was suck. The guy felt really really stupid and agreed that next time I bring it they will be happy to fix it. They did not even try to fix it. Has this type of problem happen at your dealership?