Man, I'm cheezed off at Sirius Customer Service. I know that are merging with XM (which I'm a current subscriber), and I would rip Sirius out and put XM in my Fast if I could (and it not cost me any more).. The $40 I was charged is not the point anymore, as I would have just had to pay it 3 months down the road, I'm just irritated that companies think they can treat customers like this. This is why there needs to be healthy competition in all areas. Here is my letter to Sirius Management documenting my grief.
This MUST go to management. This is notice of complaint with Customer Service and must be escalated. I will follow up on this.
On 3/19/07 I activated my Sirius radio from a new car purchase. When I activated I was asked if I wanted to sign up for a plan, it was not in any way told to me that it was required to receive my 3 months included with purchase. This was also not noted in the purchase agreement for the car. I was told I could change my plan anytime and it would not go into effect until the 3 months included with the $350 I paid for radio was up. Much to my surprise I found my bank account was charged for the quarterly amount. I called Customer Service to get the "mistake" corrected and was told that was just the way it was. And when I calmly told the Sirius agent I was pretty mad about that he hung up on me with no further word. I called back and demanded to speak to a manager and was told he had no way to look up who talked to me and hung up on me and refused to do ANYTHING to give me any confidence in your company. I asked to speak to his supervisor and he told me flat out that he was the highest ranking person I could ever speak to. I asked if that made him "Mr. Sirius" and said "Yes" as far as I was concerned, he was "Mr. Sirius". His name is xxxxxx and his extension is xxxxxxxx, he REFUSED to give me his last name, yet my full name and info is required to get help on this form. Right now I am off to a MISERABLE start with your company, if I had ANY other option for my new car I would never associate with your company in the future. I want to speak to someone higher than "Mr. Sirius" to discuss the way you think you can treat customers. Sincerely,
Unsatisfied, Offended New Sirius Customer