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Discussion Starter · #1 ·
Man, I'm cheezed off at Sirius Customer Service. I know that are merging with XM (which I'm a current subscriber), and I would rip Sirius out and put XM in my Fast if I could (and it not cost me any more).. The $40 I was charged is not the point anymore, as I would have just had to pay it 3 months down the road, I'm just irritated that companies think they can treat customers like this. This is why there needs to be healthy competition in all areas. Here is my letter to Sirius Management documenting my grief.

This MUST go to management. This is notice of complaint with Customer Service and must be escalated. I will follow up on this.

On 3/19/07 I activated my Sirius radio from a new car purchase. When I activated I was asked if I wanted to sign up for a plan, it was not in any way told to me that it was required to receive my 3 months included with purchase. This was also not noted in the purchase agreement for the car. I was told I could change my plan anytime and it would not go into effect until the 3 months included with the $350 I paid for radio was up. Much to my surprise I found my bank account was charged for the quarterly amount. I called Customer Service to get the "mistake" corrected and was told that was just the way it was. And when I calmly told the Sirius agent I was pretty mad about that he hung up on me with no further word. I called back and demanded to speak to a manager and was told he had no way to look up who talked to me and hung up on me and refused to do ANYTHING to give me any confidence in your company. I asked to speak to his supervisor and he told me flat out that he was the highest ranking person I could ever speak to. I asked if that made him "Mr. Sirius" and said "Yes" as far as I was concerned, he was "Mr. Sirius". His name is xxxxxx and his extension is xxxxxxxx, he REFUSED to give me his last name, yet my full name and info is required to get help on this form. Right now I am off to a MISERABLE start with your company, if I had ANY other option for my new car I would never associate with your company in the future. I want to speak to someone higher than "Mr. Sirius" to discuss the way you think you can treat customers. Sincerely,

Unsatisfied, Offended New Sirius Customer
 

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Wow- that really sucks... I've debated on activating mine, but I was thinking to hold off until the merger is complete: Maybe the customer service will be better.

If you don't get a response: Here's the e-mail for their head of investor relations: tell them you are gonna dump all their stock: [email protected] see what happens >:D
 

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Discussion Starter · #3 ·
Update.. About 2 minutes after I posted this I got a call from Sirius apologizing, but still not really wanting to do anything. After calmly discussing that I've been a very happy XM subscriber ever since XM launched and my first 2 days into Sirius I could see why they are on the wrong side of a merger, I ended up getting 6 months free instead of the 3.. I'm still not happy with them, as I said it wasn't the money.. but she did say she would have a chat with "Mr. Sirius" :)
 

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Man that SUCKS!

You must have activated in a different way than I did. I activated online, all that I had to do was enter the ESN, give my email and physical address, and select the 3 free months with purchase option. Bam! It was done.

Don't hold your breath for the merger to actually happen. There are a lot of hurdles before that happens. One major issue it he FCC license for XM and Sirius specifically prohibits one purchasing/merging with the other.
 

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That is strange... mine can activated from the dealership. I didn't have to do anything until the 3 months that came with the car was close to expiring.
 

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Thats strange, I talked to them on the phone and didnt sign up for anything except for the first 3 months and they gave me no hassle what so ever. Maybe you just happened to grab the wrong customer service rep at the wrong time.
 

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meh.

I'm not paying to listen to the frickin radio. my CD's (soon I will have a video ipod) do nicely, thank you. besides, i don't think they have a goth/industrial station, do they?

or do they?

nope, I checked.

however, positive thoughts will be sent in the direction of Fahrenheit_618.
 

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When I call and activated mine for the 3 months it was smooth sailing. And I activated on the road! However, I want be keeping it! with MP3 and 6 CD's we have allot of music at our hands. Unless your on the go all day I don't see the benefit for satellite! 8)
 

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Manticore1023 said:
meh.

I'm not paying to listen to the frickin radio. my CD's (soon I will have a video ipod) do nicely, thank you. besides, i don't think they have a goth/industrial station, do they?

or do they?

nope, I checked.
Actually channel 27-Hard Attack plays Goth and Industrial quite often. They dont currently have a channel designated for those genres because they dont have enough interest yet, but like with Punk, you get enough people asking and eventually a channel specific to that music will pop up. Use their website to make suggestions, they take em seriously. :)
 
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