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Just so you can be certain that you have all your keys, you should have 2 remote keys and one valet key with the key tag on it. If you don't have that all I'd say go to the dealership you bought the car from and tell them to procure those for you from the former owners. It's not right that someone else has a key to your car or the tag to order a new one.

Buddy of mine bought a Jetta from Carmax and all he got with it was a slightly busted up remote key that he had to do some tweaking to the get to work. I told him all new VWs actually come with two of those: "Really?" --- "Yeah, someone else has a key to your car."
 
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